Manufacturing Services:

How well does your product support support your product?

Shouldn’t your support items be of the same quality and effectiveness as your products? Shouldn’t they work for you, not just cost you? Are your repair manuals and parts catalogs effective? Do customers have the latest product information? Can they easily order parts and perform recommended service?

Demonstrate your total commitment to the customer by providing them with immediate access to current product information. Make it easy for them to service the products you have delivered, to order replacement parts and to place new orders! As the customer sees you are providing better product support - you see increased sales…

MRA has over twenty years experience supporting manufacturers. Our extensive experience provides unique advantages to companies looking to significantly expand their market share. Our data management tools, technical manuals, parts catalogs and related support items and services target today’s demands for reliability and cost-effective maintenance. Our Product Support Network interface© can provide easy, up-to-date, immediate access to all product information - regardless of the source document and adapted to any application - internal or external.

PSNi© - the data-management solution for Manufacturers.

The Product Support Network interface (PSNi©) is a web-based interface offering a single vantage point for accessing the complete library of your products’ technical documentation (new and existing documentation) as searchable, hyperlinked cross-referenced PDFs.

These custom interfaces allow a broad range of end users (prospective customers, technicians, sales staff, etc…) to intuitively browse up-to-date libraries of searchable, hyperlinked technical data from a central access point, using non-proprietary software in a familiar web environment.

Because the PSNi© utilizes a HTML-platform and the information is arranged intuitively, there is no learning curve for the user making implementation across any organization effortless. Since users have instant access to the most current information, document control is easily managed - updating documentation across even the largest organization can be done instantaneously. The PSNi© is developed to meet your specific needs; it is designed to have minimal impact on your existing business model, and has virtually no limitations.

Most importantly, it’s cost-effective - and surprisingly affordable for every budget!

Click here for examples of our products

The PSNi© can be expanded with additional functionality based upon your organization’s needs. Instead of imposing an off-the-shelf solution, MRA has established strategic partnerships to offer custom applications such as:

• Online Parts Ordering
• RFQ and Quote generation
• Service Bulletin notification

Rather than imposing a pre-packaged application that could negatively impact productivity,
MRA has developed a unique approach to finding solutions that facilitate your current operations.

1. Initial evaluation - MRA will conduct an initial evaluation to adress your needs by identifying key areas where changes might improve efficiency.
2. Needs-based Assessment - MRA will analyze identified problem areas and propose solutions that streamline your operations. Emphasis will be on increasing system accuracy, ease of updating, and user comfort.
3. Proposal - MRA will submit a comprehensive proposal with a cost-effective, low maintenance solution based upon the assessment and client input.
4. Implementation - MRA develops solutions that seamlessly integrate with the customer's existing applications and offer a variety of hosting options.

If you can specify it - we can provide it!